Orders & Returns

Learn how to place an order, return an order, about stock statuses including pre-order, direct delivery and more.

• How do I cancel my order?
• Damaged/Missing items.
• Will you let me know when my order is being dispatched?
• How do I return an item?
• I have received my order but there is a problem with it. What should I do?
• Do you have any promotional codes?
• Can I reserve an item that is out of stock?
• How can I place an order?
• Do you offer credit accounts?
• I have not received a confirmation email?
• Can I come to your showroom?
• How can I amend my order?
• I have a problem with my Lay Z Spa, what should I do?
• What is a Pre Order?
• How can I amend my delivery address?
• Do you send a confirmation email?
• Are my items covered by a warranty?
• What is a Direct Delivery?
• Why is my order locked?